Returns & Refunds
Returns & Refunds Policy
We thank you for purchasing our products which we hope you are satisfied with.
As a responsible company, we care about carbon emissions that are caused by returns and trust our customers share our concerns and consequently shop responsibly.
If, despite our efforts to offer you the best quality of products, you wish to return an item purchased on our website, please note that you can do so within 30 calendar days of your purchase. The product must be in the same condition that you received it and undamaged.
Before sending back your product, please do contact us at email@example.com and we will guide you through our simple returns process.The item(s) returned will be inspected upon arrival and, where justified, a refund will be processed (strictly equivalent to the purchase price and excluding any shipping cost). The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.
- We do not cover returns shipping costs.
- We do not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to Apostrophal.
- If you are shipping an item over £75, we highly advise you consider using a trackable shipping service or purchasing shipping insurance.
Goods Damaged in Transit
If an item is damaged in transit, you must contact us at firstname.lastname@example.org within 3 working days* of receiving the damaged item.
*Working days are Monday to Friday excluding Bank Holidays.
Items that Cannot be Returned
In the interests of hygiene, certain items (such as health and personal care items) cannot be returned to us once the packaging has been opened unless the item is faulty. This includes all soaps, period hygiene items etc.
Our returns policy is in accordance with the European Directive on Distance Selling.
Exchanges (if applicable)
We only replace items if they are defective or damaged upon delivery, assuming we have enough stock to do so. If you need to exchange an article for the same, send us an email with photos of the product to email@example.com and we will get back to you with the procedure to follow.