Delivery Information

 

UK Delivery

We use Royal Mail as our main courier operator to send our parcels within the UK.

Orders over £35 qualify for free 1st Class delivery and will be delivered to you within 1-2 working days after dispatch. 

The standard charge for any order under £35 is just £2.95 and will be delivered to you within 2-5 working days after dispatch.

You will be notified of dispatch of your order by email. Dispatch usually takes place within 24 to 48h after your order is placed. 

Europe Delivery (Excluding UK)

The standard charge for European delivery is £15 (no minimum purchase required).

All orders will be delivered to you within 3-5 working days and you will be notified of dispatch by email. 

Delivery to Australia, Canada & USA

The standard charge for delivery to Australia, Canada & USA is £25 (no minimum purchase required).

All orders will be delivered to you within 6+ working days and you will be notified of dispatch by email. 

* Working days are Monday to Friday excluding Bank Holidays.

Please note:

✓ Although we use all reasonable means to ensure that your order is delivered within a specified time, we cannot accept responsibility for late deliveries due to circumstances outside of our control. We will inform you of any unexpected delay that we are made aware of.

✓ If your parcel is returned to us by the courier company due to an incomplete or incorrect shipping address provided by yourself when placing your order, you will be responsible for the additional shipping costs that will incur to ship the parcel back to you again.

✓ Please be aware that customers are responsible for payment of any local customs duties (concerns international shipments).

✓ Unfortunately we are currently unable to dispatch orders to any BFPO or P.O. Box addresses.

PLASTIC FREE SHIPPING ​

We package all our products with recyclable, biodegradable, plastic free materials and use recycled cardboard boxes. We seal our boxes with biodegradable paper tape and biodegradable wool wood or loose fill plant-based chips.