FAQs
When will my order arrive?
Delivery times depend on the option you choose at checkout. We usually dispatch orders within 24 hours, excluding weekends and bank holidays.
Estimated UK delivery times after dispatch are:
- Standard delivery: 3–5 working days.
- Royal Mail Tracked 48: 2–3 working days.
- Royal Mail Tracked 24: 1–2 working days.
We’ll email you when your order is on its way. Working days are Monday to Friday, excluding bank holidays.
For international delivery times and full details, visit our Delivery Information page.
How much does delivery cost?
For UK orders, you can choose from:
- Standard delivery: free on orders of £30 or more, or £3.95 for orders under £30.
- Royal Mail Tracked 48: £3.95.
- Royal Mail Tracked 24: £4.95.
For international delivery charges and full details, visit our Delivery Information page.
Can I return my order?
We hope you love your purchase. If you change your mind, you can return unused, undamaged items within 30 days of purchase. Simply email support@apostrophal.com before sending anything back, and we’ll guide you through the process.
Return postage is at your expense. Once your return has been received and checked, we’ll refund your original payment method.
If your item arrives damaged, please contact us with photos so we can help.
See our Returns & Refunds policy for full details.
Can I send my order as a gift?
Absolutely! You can send your order directly to the recipient, and we’ll be happy to include a card with your personalised message, free of charge. Simply add your message in the order in your shopping bag.
What packaging will my order arrive in?
As an eco-conscious business, we carefully choose plastic-free packaging that is biodegradable or compostable. We also select packaging to suit the size of the products in your order, keeping them protected while minimising unnecessary materials.
What if my order arrives damaged?
We pack every order with care, but if something arrives damaged, we’re here to help. Please email support@apostrophal.com with your order number and clear photos of the damaged item and packaging.
Please keep the item and packaging until you hear from us. We’ll work with you to arrange a suitable replacement or refund.
Can you help me choose?
Of course—we’re happy to help you find something just right. Send us a message through our website chat or email support@apostrophal.com.
We usually reply within a few hours, though during busy periods it may take up to 48 hours.
APOSTROPHAL Customer Reviews
Delivery sent step by step, beautifully packaged, delivered on time, will use this company again
Andrea A.
Beautiful & ethical gifts. I have purchased two exquisite bracelets, a gorgeous beech chopping board & copal. Both orders arrived quickly and all the packaging is recyclable. A great company.
Terry S.
Great products,no plastic at all and prompt delivery !
Anna R.